Privacy Policy

Effective Date: January 12, 2026

This Privacy Policy explains how Level 8 Martial Arts & Fitness LLC (“Level 8,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through our website, membership portal, online programs, and related services (collectively, the “Services”).

1) CONTACT
Email: info@level8martialarts.com
Business Address: 1801 W 7000 S, West Jordan, UT 84084, USA

2) INFORMATION WE COLLECT
A) Information You Provide
We may collect:
- Identifiers and Contact Info: name, email address, phone number, mailing address.
- Account Data: username, password (stored in an encrypted/hashed format where applicable), membership status, login history.
- Program and Preference Data: goals, interests, needs, wants, training preferences, communications.
- Transactions: purchase history and billing details. Payment card details are typically handled by third-party payment processors; we may receive limited payment-related information (e.g., confirmation, last four digits, billing status).
- Communications: messages you send us, requests, feedback, testimonials, and support inquiries.
- Minor-Related Data (when provided by a parent/guardian): child’s name, age, class info, emergency contact details, and other info the parent/guardian chooses to provide for participation.

B) Information Collected Automatically
We may collect:
- Device and usage data (IP address, browser type, device type, operating system, pages viewed, approximate location derived from IP, time spent, referring/exit pages).
- Cookies and similar technologies to keep you logged in, remember preferences, measure performance, and improve marketing effectiveness.

C) Information From Third Parties
We may receive information from service providers used for scheduling, marketing, analytics, and payment processing (e.g., confirmations, engagement metrics).

3) HOW WE USE INFORMATION
We use information to:
- Provide and administer Services (accounts, memberships, scheduling, digital access, customer support).
- Process payments and manage subscriptions.
- Communicate with you about your account, classes, purchases, updates, and policies.
- Send marketing messages and promotions (you can opt out at any time).
- Improve our Services, content, programs, and website performance.
- Maintain security, prevent fraud, enforce our policies, and comply with legal obligations.

4) HOW WE SHARE INFORMATION
We may share information:
- With service providers who perform services for us (payment processing, email/SMS delivery, analytics, marketing platforms, scheduling tools, hosting, customer relationship management). They may only use information to provide services to us and must protect it.
- For legal compliance, law enforcement requests, court orders, or to protect rights, safety, and property.
- In a business transfer (merger, acquisition, sale of assets) where information may be transferred as part of the transaction.
- With your consent or at your direction.
We do not sell personal information for money.

5) TARGETED ADVERTISING / ANALYTICS
We may use analytics and advertising tools that rely on cookies or similar technologies to understand performance and to advertise our Services. You can control cookies via your browser settings and can request help opting out of certain marketing uses by contacting us at info@level8martialarts.com.

6) YOUR CHOICES
A) Email Marketing
You can opt out of promotional emails by using the unsubscribe method included in the email or by contacting us at info@level8martialarts.com. You may still receive essential account/service communications.

B) Cookies
You can adjust your browser settings to block or delete cookies. Blocking cookies may affect certain features (like staying logged in).

C) Updating Your Information
You may request to review, update, or correct your personal information by contacting us.

7) YOUR PRIVACY RIGHTS (U.S. STATE LAWS)
Depending on where you live and applicable law, you may have rights to:
- Access personal information we hold about you.
- Request deletion of certain personal information.
- Obtain a copy of your information (portability).
- Opt out of certain processing, such as targeted advertising (where required).
To submit a request, email info@level8martialarts.com with the subject line “Privacy Request.” We may verify your identity before fulfilling requests. We will respond within the timeframe required by applicable law.

8) CHILDREN’S PRIVACY
Our Services are not intended for children under 13 to use independently. We do not knowingly collect personal information directly from children under 13 without a parent/legal guardian’s involvement and consent.
Parents/guardians may provide information about their children (ages 6–17) to register them for classes. If you believe we have collected a child’s information improperly, contact us at info@level8martialarts.com and we will investigate and take appropriate action.

9) DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

10) DATA RETENTION
We keep personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We may retain certain information for legitimate business purposes (e.g., recordkeeping, preventing fraud, honoring opt-outs).

11) INTERNATIONAL USERS
If you access our Services from outside the United States, you understand your information may be processed in the United States, where data protection laws may differ from those in your location.

12) CHANGES TO THIS POLICY
We may update this Policy from time to time. We will post the updated version and revise the Effective Date. Continued use of the Services after an update means you accept the revised Policy.

13) CONTACT
Questions or requests: info@level8martialarts.com

IMPORTANT NOTE (NOT LEGAL ADVICE):
This Privacy Policy is provided for informational purposes and should be reviewed by a licensed attorney familiar with your business operations and applicable privacy laws.